Accessibility Statement

Updated date: 07/10/2023

TheaterSeatStore, inc. is dedicated to ensuring an accessible experience for everyone, recognizing the importance of accessibility in maintaining an inclusive environment.

Commitment to Accessibility

In our ongoing efforts to cater to all users, including those with disabilities, we prioritize accessible access to our online and physical environments. Our goal is to provide an accommodating browsing experience, enabling equal access to our website and facilities.

Conformance Status

We adhere to the Web Content Accessibility Guidelines (WCAG) 2.1, aiming for Level AA conformance. These guidelines detail necessary actions to enhance accessibility for people with disabilities. At present, TheaterSeatStore is partially conformant with WCAG 2.1 Level AA. This indicates that while many parts of our content meet accessibility standards, some areas still need improvement.

Accessibility Initiatives

• Regular Evaluations: Our team performs regular accessibility assessments to identify and rectify issues, ensuring continuous improvement.
• Diverse User Feedback: We involve individuals with various disabilities in our testing phases to gather comprehensive insights into user experience.
• Assistive Technologies: We regularly test our digital content with a variety of technologies, including screen readers like NVDA and JAWS.
• Professional Audits: External experts conduct yearly audits, offering critical insights and guidance to enhance our compliance.
• Automated Tools: We utilize advanced tools to detect and address accessibility issues, facilitating prompt interventions.
• Staff Training: Our team receives ongoing training in accessibility principles and practices, promoting awareness and competence in creating accessible content.

Limitations and Alternatives

While we strive for comprehensive accessibility, some areas may not fully meet every individual's needs:

• PDF Documents: Older PDF documents might not be fully accessible but are being converted into more accessible formats.
• Video Content: Existing videos without captions or audio descriptions are being updated to include these features, and all new videos will incorporate them from the start.

Physical Accessibility at Our Locations

• Address: 9500 West 49th Ave. Suite C100, Wheat Ridge, CO 80033
• Facilities: Our premises are designed with accessibility in mind, from parking spaces and entranceways to internal navigation.
• Accessible Features: We offer features such as accessible seating, restrooms, and customer service points to accommodate all visitors.

Contacting Us

Feel free to contact us during our business hours: Monday through Friday from 9 a.m. to 6 p.m. EST and Saturday through Sunday from 10 a.m. to 5 p.m. EST.

• Call Us: 888-602-7328
• Chat Us: Start a chat on our website
• Visit Us: Our physical address is provided above

Feedback

We welcome feedback on your accessibility experience. If you face any challenges, please contact us:

• Accessibility Coordinator: Mark Shapiro
• Phone: 888-602-7328
• Email: [email protected]

We aim to address feedback within five business days. Your insights are invaluable in helping us enhance our accessibility efforts.